Before you try to read your stories offline, make sure your stories have fully downloaded onto your mobile device. Your stories are fully downloaded once the covers are bright (it may take a few minutes).
Make sure you do not log out before losing your internet connection. If you log out, your stories are no longer downloaded to your device.
If you are still experiencing issues once the stories have down, please submit a ticket to the support team. In the ticket, be sure to include the following:
- the number of stories in your library
- the make and model of your device
- any errors that are appearing when you try to read offline