Freezing or Crashing

Hey Wattpadders!

Are you seeing freezing or crashing on the Wattpad app?

Firstly, please ensure you have updated to the latest version of the app as all our latest fixes will be integrated there.

If so, please send us a Support Ticket so we can investigate this further and select 'Something's not working (report a bug)'

You must mention the following in this ticket:

  • What app is this affecting? iOS or Android
  • What page of the app does the freezing or crashing happen on?
  • What buttons did you press before the freezing or crashing occurred?

Once we have these details we can look into what may be causing the issues here and we will work to resolve them as quickly as possible!

We aim to give you the best reading and writing experience possible so if you do experience any issues on the app please let us know as your help and cooperation are always greatly appreciated!

Thank you,

The Wattpad Team

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