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Profile gives "not logged in" error, no way to log in - Android

Hi Wattpadders,

We're currently investigating an issue where the profile icon is blank and users receive a "not logged in" error. 

We have a workaround for users experiencing this issue. Trying these steps in this order should allow you to use the app again.

  1. Uninstall and reinstall the app.
  2. Open your device settings.
  3. Selects Apps, then find Wattpad.
  4. Select Storage and cache.
  5. Tap Clear storage and tap clear cache.

We apologize for the trouble this has caused so far, and please know that we're currently collecting information so that our team can resolve this issue. 

Please feel free to reach out to us if you have any additional questions, you can click on the 'Contact us' button below to send a ticket.  

Thank you for your patience and understanding,

The Wattpad Support Team

 

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