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Protecting your account and personal information

On Wattpad, safety is a high priority. Privacy is important to those who wish to remain anonymous online, and no Wattpadder should ever feel obligated to reveal personal information. Do not post personal information in your profile or works.

We always encourage users to keep their account information private, and not share it with friends or family. Additionally, a Wattpad employee will never ask for your password under any circumstances. 

If anyone releases your personal information without your consent, contact them to have it removed. If you need additional support, submit report the user for ‘Sharing/Release of Personal Information’ and provide us a direct link to where your information appears within the story.

Examples of personal Information include: Phone number, address/location, images and any other personal identifiers. 

Please keep in mind, due to the fictional nature of stories and the chances of real names being used coincidentally, we are unable to remove a work for having the same or similar name to a real person. Additionally Stories often draw from real life for inspiration, and sometimes they contain situations that happened in real life. Unfortunately, we cannot remove a story for containing scenarios that are similar to actual events.

Tips to Keep Your Account Safe

A Strong Password

Create a password that isn't easy to replicate. For example, "password123" is not a great choice to use as a password. We suggest using a combination of lowercase and uppercase letters, numbers, and symbols.

Mix it up

We strongly encourage users to change their password every 6 months. 

Play It Safe

Make sure you are on www.wattpad.com before you log into your account. Any links that we send you will come from that same address, so please be wary of any outside link that claims to lead to Wattpad. This includes links from others; please do not open any links from people you don't know.

Never give out your account password. If you feel that your account has been compromised, please review our guide on How to Report a Hacked Account and send a ticket through here. Please explain the issue with as much detail as possible. One of our support staff will review the ticket and assist you directly.

Wattpad will never ask its users for strictly confidential or sensitive information, such as your Social Insurance Number, nor will it send Private Messages on Wattpad or any other platform to request this type of information. Please also note that Wattpad will never request users to share their credit card details, password, or official identification outside of the Wattpad website or app. Payment details may only be sought in connection to products or services provided on Wattpad, and only when users initiate a request to access such services.

Please be aware of sites claiming to be affiliated with Wattpad, asking users for this type of information. These sites or applications are in no way connected to Wattpad Corp. When in doubt, always reach out to our team directly.

For more information on how to keep safe while using Wattpad, please view Wattpad's Safety Portal.

If you have any questions or concerns, please do not hesitate to contact support.

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