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Mute or Unmute a User

If you receive unwanted messages or follows from another Wattpadder, you can mute them. The mute button is located on each user’s profile and can be used to disable two-way communication between you and that person.

How do I mute or unmute someone?

On iOS

Option 1:

  1. Visit the profile page of the user you would like to mute.
  2. Press the three dots in the top right-hand corner of the screen: ‘...’ 
  3. A drop-down menu will appear. Tap Mute or Unmute

Option 2 (only possible if you have already exchanged messages with the user):

  1. Tap the Updates button
  2. Select Messages
  3. Find and open the conversation with the user you want to mute.
  4. Press the three dots in the top right-hand corner of the screen: ‘...’ 
  5. A drop-down menu will appear. Tap Mute or Unmute

On Android

Option 1:

  1. Visit the profile page of the user you would like to mute.
  2. Press the three vertical dots in the top right-hand corner of the screen.
  3. A drop-down menu will appear. Tap Mute or Unmute

Option 2 (only possible if you have already exchanged messages with the user):

  1. Tap the Updates button
  2. Select Messages
  3. Find and open the conversation with the user you want to mute.
  4. Press the three vertical dots in the top right-hand corner of the screen.
  5. A drop-down menu will appear. Tap Mute or Unmute

On Web

Option 1:

  1. Visit the profile page of the user you would like to mute.
  2. To the right of the 'Follow' button there are three dots. Pressing them will open a drop-down menu. 
  3. Click Mute or Unmute

Option 2 (only possible if you have already exchanged messages with the user)

  1. Click on your username in the upper right-hand corner
  2. Open your Inbox
  3. Find and open the conversation with the user you want to mute
  4. Click Mute or Unmute to the right of the message window

What happens when I mute someone?  

If you mute someone:

  • They will not be able to send you a private message
  • They will not be able to post on or reply to posts on your conversation board
  • They will not be able to leave any comments on your stories. 
  • They will be unable to follow you, and if they were following you, they will be removed from your followers list.
  • They will not be able to view your profile.
  • While muted, you will also be unable to contact them through these channels. 

We are currently working on expanding the mute function and other tools to help users keep themselves safe. 

If I mute someone, will they be notified? 

No, they will not be directly notified. If they try to view your profile or contact you through the channels listed above, a message will appear simply stating that they cannot interact with you. This is the same message you would see if you were attempting to view the profile of a user who closed their account. If the user you have muted contacts Wattpad, Wattpad will not confirm that you have them muted. 

I’ve muted someone, but they are still bothering me.

The mute button is designed to empower the community to resolve minor disputes and differences on their own. In some serious cases, muting someone may not be enough. 

If you have muted someone, but they are still finding ways to provoke or harass you, you can report them by submitting a ticket to www.wattpad.com/help. Please check out the Wattpad Safety Portal for more information on dealing with harassment and bullying. 

How do I know if I have been muted?

You may have been muted by someone if you are unable to view someone's profile, send them an inbox message, or leave any comments on their stories. If you believe you have been muted by someone, we ask that you respect their decision. Unfortunately, we are unable to reverse the action or contact the user about the issue.

For more information on what type of behaviour is encouraged and in the community, please read our Code of Conduct.

How do I mute or report someone who has muted me?

Muting or reporting a user who has you muted is only possible if you have exchanged private messages from the user. 

On iOS

  1. Tap the Updates button
  2. Select Messages
  3. Find and open the conversation with the user you want to mute.
  4. Press the three dots in the top right-hand corner of the screen: ‘...’ 
  5. A drop-down menu will appear. Tap Mute or Report
  6. If you are reporting a user, select one of the provided reasons for which you are reporting and press 'Next'
  7. Provide further details as to why you are reporting, and where we can find this content, and press 'Submit Report'
  8. The report will reach the Wattpad Trust & Safety team, where it will be reviewed. We will follow up with you on the status of your report. There is more information on muting in 'How to Report a User'.

On Android

  1. Tap the Updates button
  2. Select Messages
  3. Find and open the conversation with the user you want to mute.
  4. Press the three vertical dots in the top right-hand corner of the screen.
  5. A drop-down menu will appear. Tap Mute or Report
  6. If you are reporting a user, select one of the provided reasons for which you are reporting and press 'Next'
  7. Provide further details as to why you are reporting, and where we can find this content, and press 'Submit Report'
  8. The report will reach the Wattpad Trust & Safety team, where it will be reviewed. We will follow up with you on the status of your report. There is more information on muting in 'How to Report a User'.

On Web

  1. Click on your username in the upper right-hand corner
  2. Open your Inbox
  3. Find and open the conversation with the user you want to mute
  4. Click Mute or Report to the right of the message window
  5. If you are reporting a user, select one of the provided reasons for which you are reporting and press 'Next'
  6. Provide further details as to why you are reporting, and where we can find this content, and press 'Submit Report'
  7. The report will reach the Wattpad Trust & Safety team, where it will be reviewed. We will follow up with you on the status of your report. There is more information on muting in 'How to Report a User'.
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