We are currently investigating an issue where people are receiving a message that they need to verify their account when posting a comment. However, their accounts are already verified.
If you are experiencing this issue, please try the following:
- Try to comment on a story part or paragraph.
- When you get the message you need to verify, cancel the message or tap the back button.
- Try to comment again.
We are still collecting information about this issue, so if you know anyone else experiencing it, please ask them to write a request to Wattpad Support.
We apologize for the trouble this has caused so far, and please know that we are working to solve this problem. This article will be updated when it's being investigated and fixed, so please click the Follow button to receive reports for when it's resolved.
If you have any additional questions, please feel free to reach out to us by clicking the 'Contact us' button below to send us a request.
The Wattpad Support Team