Fix or troubleshoot most problems with App

For writers experiencing issues saving their work, accessing drafts, publishing works, or accessing previously published content, please submit a ticket to support and we will be happy to look into this for you. If you are having any other issue, please see the steps below.

Bugs and temporarily glitches tend to happen from time to time. Most of these problems can usually be solved with one of the following techniques.

  1. Toggle your wi-fi/data connection off and on again, or try connecting to another wi-fi network.
  2. Try logging out and back into your account, making sure to completely close the app.
  3. Try uninstalling and reinstalling the app.
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