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Troubleshoot issues on the apps

Bugs and temporarily glitches tend to happen from time to time. 

If you are experiencing issues on the app, please try the steps below.

  1. Toggle your wi-fi/data connection off and on again, or try connecting to another wi-fi network.
  2. Try logging out and back into your account, making sure to completely close the app.
  3. Try uninstalling and reinstalling the app.

If this still doesn't help you with this issue, please submit a ticket through support and we will be happy to assist you.

Make sure to write to us from the email that your account is linked to.

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