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Troubleshooting issues on the apps

Are you having trouble accessing Wattpad on the app? Is something not working quite right? Bugs and temporary glitches tend to happen from time to time. Before we begin investigating, we always recommend trying out these troubleshooting steps as more often than not, most problems are likely due to a caching issue. The more you use the app, the more the cache builds! Clearing that cache can fix the problem, and you can quickly return back to your Wattpad experience. 

If you are experiencing issues on the app, please try the steps below.

  1. Toggle your wi-fi/data connection off and on again, or try connecting to another wi-fi network.
  2. Try logging out and back into your account, making sure to completely close the app.
  3. Try uninstalling and reinstalling the app.

If you're still having trouble, you can check out our Known Issues page to see if this is a bug that we're already working on, or our Status page to see if we're currently experiencing an outage. You can also follow our Status Twitter

If you're having trouble with the website ( check out our article Troubleshooting issues on the website

If this still doesn't help you with this issue, please submit a Support request to us. You can submit a request by clicking ‘Fix a problem / Contact us’ to the right of or below this article. It's helpful to mention if you've already completed any troubleshooting steps because we'll always recommend trying those first. 

Make sure to write to us from the email that your account is linked to.

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