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Troubleshooting issues on the website

Are you having trouble accessing Wattpad on the website? Is something not working quite right? Bugs and temporary glitches tend to happen from time to time. Before we begin investigating, we always recommend trying out these troubleshooting steps as more often than not, most problems are likely due to a caching issue. The more you use the site, the more the cache builds! Clearing that cache can fix the problem, and you can quickly return back to your Wattpad experience. 

If you are experiencing issues on the website, please try the steps below.

  1. Turn your wireless/wired connection off and on again, or try connecting to another wi-fi network.
  2. Try logging out of your account, clearing your browser’s cache/cookies, and logging back in again.
  3. Try accessing your account using a different browser such as Firefox or Google Chrome.

If you're still having trouble, you can check out our Known Issues page to see if this is a bug that we're already working on, or our Status page to see if we're currently experiencing an outage. You can also follow our Status Twitter

If you're having trouble with the app, check out our article Troubleshooting issues on the apps

If this still doesn't help you with this issue, please submit a ticket and we will be happy to assist you. It's helpful to mention if you've already completed any troubleshooting steps because we'll always recommend trying those first. 

Make sure to write to us from the email that your account is linked to.

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