How to fix most problems on the Web

For writers experiencing issues saving their work, accessing drafts, publishing works, or accessing previously published content, please submit a ticket to support and we will be happy to look into this for you. If you are having any other issue, please see the steps below.

Bugs and temporarily glitches tend to happen from time to time. Most of these problems can usually be solved with one of the following techniques.

  1. Turn your wireless/wired connection off and on again, or try connecting to another wi-fi network.
  2. Try logging out of your account, clearing your browser’s cache/cookies, and logging back in again.
  3. Try accessing your account using a different browser such as Firefox or Google Chrome.
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