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Troubleshooting issues on the website

Are you having trouble accessing Wattpad on the website? Is something not working quite right? Bugs and temporary glitches tend to happen from time to time. Before we begin investigating, we always recommend trying out these troubleshooting steps as more often than not, most problems are likely due to a caching issue. The more you use the site, the more the cache builds! Clearing that cache can fix the problem, and you can quickly return back to your Wattpad experience. 

If you are experiencing issues on the website, please try the steps below.

  1. Turn your wireless/wired connection off and on again, or try connecting to another wi-fi network.
  2. Try accessing your account using a different browser such as Firefox or Google Chrome
  3. Try logging out of your account, clearing your browser’s cache/cookies, and logging back in again. If you'd like to clear your cache only on Wattpad, you can do so! Choose your browser below and follow the steps. If your browser isn't listed, try searching the browser you use with 'clear cache on a single site' in your preferred search engine, and you might find a solution. 

Clearing your cache for a single site on Google Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. Under "Privacy and security," click Cookies and other site data.
  4. Click See all cookies and site data.
  5. At the top right, search for the website's name (Wattpad).
  6. To the right of the site, click Remove Remove.

You can learn more in their article here

Clearing your cache for a single site on Mozilla Firefox

  1. In the Menu bar at the top of the screen, click Firefox and select Preferences.
  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
  3. In the Cookies and Site Data section, click Manage Data…. You'll see a list of sites and how much information each site is storing on your computer.
  4. Click the site you want to remove (Wattpad) and click Remove Selected (or click Remove All to remove all stored cookies and site data).
  5. Click Save Changes to finish.

You can learn more in their article here

Clearing your cache for a single site on Safari

  1. In the Safari app, choose Safari > Preferences
  2. Click Privacy
  3. Click Manage Website Data, select one or more websites (Wattpad)
  4. Click Remove or Remove All.

You can learn more in their article here

If you're still having trouble, you can check out our Known Issues page to see if this is a bug that we're already working on, or our Status page to see if we're currently experiencing an outage. You can also follow our Status Twitter

If you're having trouble with the app, check out our article Troubleshooting issues on the apps

If this still doesn't help you with this issue, please submit a ticket and we will be happy to assist you. It's helpful to mention if you've already completed any troubleshooting steps because we'll always recommend trying those first. 

Make sure to write to us from the email that your account is linked to.

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