Bugs and temporarily glitches tend to happen from time to time.
If you are experiencing issues on the web, please see the steps below.
- Turn your wireless/wired connection off and on again, or try connecting to another wi-fi network.
- Try logging out of your account, clearing your browser’s cache/cookies, and logging back in again.
- Try accessing your account using a different browser such as Firefox or Google Chrome.
If this still doesn't help you with this issue, please submit a ticket through support and we will be happy to assist you.
Make sure to write to us from the email that your account is linked to.