How to submit an issue on Wattpad

The Wattpad staff strive to create a bug-free platform for readers and writers to collaborate and consume literature, but if you have an experience on the Wattpad website or mobile Wattpad apps that is not as you expected, or you are having trouble accomplishing something in Wattpad, this guide will help you resolve your issue.

On the web:

  1. Visit the Wattpad Help Center at https://support.wattpad.com/hc/en-us and click 'Sign in' in the top right-hand corner.
  2. You will be redirected to https://wattpad.com. Sign in with your Wattpad account.
  3. Here you can search for the answers to any problems you are having in the Wattpad website. If you cannot seem to find the solution to the issue you are experiencing, feel free to send a report to Wattpad Support.
  4. To send a report to Wattpad Support visit https://support.wattpad.com/hc/en-us/requests/new and select 'Something's not working (Report a bug)' from the menu on the left.
  5. Fill in the form that appears on the right. Include as much detail as possible, including the bug you have found as well as the actions you took before discovering the bug. Mention the area of the Wattpad website where you experienced the issue e.g. Discover page, Library, etc. Feel free to include screenshots of the bug occurring.
  6. Press 'Submit'. You will receive an email confirming that it was received by the Wattpad Support team. A member of the Wattpad Support team will follow up with you on the status of your report.

On the iOS app:

  1. Visit your profile page and select the gear in the top left-hand corner.
  2. Select 'Help Center' from the list.
  3. Alternatively, if you have 'Shake for Help' enabled, go to where the issue is occurring and shake your device. You will be taken to the Help Center. We recommend enabling 'Shake for Help' because when you experience an issue within the Wattpad app, shaking your device will take a screenshot of the it and open the Help Center. If you happen to send in a report to Wattpad Support, the screenshot gets attached, allowing us to investigate and resolve your issue faster.
  4. There are three options that you can choose from.
    • Learn how to use Wattpad - Select this option to open the Wattpad Help Center website. Here you will be able to search for answers about how to accomplish tasks such as changing your profile picture, reporting a story, or any other general usability questions about Wattpad.
    • Solve a Problem - Select this option if you are having an issue using the Wattpad iOS app. You'll be shown a list of our known issues. Selecting 'Tell us more' will allow you to select the area of Wattpad where you are experiencing an issue. You will then be shown questions about that area frequently asked by other Wattpad users. If those questions do not describe the issue you are experiencing, you can press 'I still need help' to describe it in detail to us. Pressing 'Report' will send it to Wattpad Support where it will be reviewed by a member of our team.
    • Suggestions and Ideas - Select this option if you would like to provide feedback about Wattpad to us, or you would like to suggest new ideas to be implemented in Wattpad. You will be taken to our Uservoice forum where you can post your suggestions or feedback so Wattpad staff and other Wattpad users can see it. You will also be able to vote on suggestions and feedback that you believe would help improve Wattpad.

On the Android app:

  1. Visit your profile page and select the gear icon in the top right-hand corner.
  2. Select 'Help Center' from the list.
  3. Alternatively, if you have 'Shake for Help' enabled, go to where the issue is occurring and shake your device. You will be taken to the Help Center. We recommend enabling 'Shake for Help' because when you experience an issue within the Wattpad app, shaking your device will take a screenshot of the it and open the Help Center. If you happen to send in a report to Wattpad Support, the screenshot gets attached, allowing us to investigate and resolve your issue faster.
  4. There are three options that you can choose from.
    • Learn how to use Wattpad - Select this option to open the Wattpad Help Center website. Here you will be able to search for answers about how to accomplish tasks such as changing your profile picture, reporting a story, or any other general usability questions about Wattpad.
    • Solve a Problem - Select this option if you are having an issue using the Wattpad Android app. You'll be shown a list of our known issues. Selecting 'Tell us more' will allow you to select the area of Wattpad where you are experiencing an issue. You will then be shown questions about that area frequently asked by other Wattpad users. If those questions do not describe the issue you are experiencing, you can press 'I still need help' to describe it in detail to us. Pressing 'Report' will send it to Wattpad Support where it will be reviewed by a member of our team.
    • Suggestions and Ideas - Select this option if you would like to provide feedback about Wattpad to us, or you would like to suggest new ideas to be implemented in Wattpad. You will be taken to our Uservoice forum where you can post your suggestions or feedback so Wattpad staff and other Wattpad users can see it. You will also be able to vote on suggestions and feedback that you believe would help improve Wattpad.
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