How to submit an issue on Wattpad

The Wattpad staff strive to create a bug-free platform for readers and writers to create and consume great stories, but if you have an experience on the Wattpad website or mobile Wattpad apps that is not as you expected this guide will help you resolve your issue.


Click on a platform for more details.

On Web

  1. Visit the Wattpad Help Center https://support.wattpad.com and search articles for the answers to any problems you are having on the Wattpad website.
  2. If you cannot find the solution to the issue you are experiencing, feel free to send a report to Wattpad Support: https://support.wattpad.com/hc/en-us/requests/new 
  3. Select 'Something's not working (Report a bug)' from the menu on the left.
  4. Submit a form and include as much detail as possible, including where the issue is on the website and how you found the bug. Please also include screenshots of the issue.
  5. You will receive an email confirming that it was received by the Wattpad Support team. A member of the Wattpad Support team will then follow up with you on the status of your report.

On iOS app

  1. Visit your profile page and select the gear in the top left-hand corner.
  2. Select 'Help Center' from the list.
  3. Alternatively, if you have 'Shake for Help' enabled, go to where the issue is occurring and shake your device. This will also take you to the Help Center. If you decide to send a support ticket from there it will automatically send a screenshot to us for the Support team to start investigating your issue. 
  4. There are three options to choose from on the Help Center.
    • Learn how to use Wattpad - Select this option to open the Wattpad Help Center website. Here you can search for answers about how to do things on Wattpad such as changing your profile picture, reporting a story, and other usability questions.
    • Message our support bot - Please chat to our support bot who can quickly help you with Wattpad issues you are facing!
    • Solve a problem - Select this option if you are having an issue using the Wattpad iOS app. You'll be shown a list of our known issues. Selecting 'Tell us more' will allow you to select the area of Wattpad where you are experiencing an issue. You will then see articles that could help with your question. If those questions do not describe the issue you are experiencing, you can press 'I still need help' to describe it in detail to us. Pressing 'Report' will send it to Wattpad Support where it will be reviewed by a member of our team.

On Android app

  1. Visit your profile page and select the gear icon in the top right-hand corner.
  2. Select 'Help Center' from the list.
  3. Alternatively, if you have 'Shake for Help' enabled, go to where the issue is occurring and shake your device. This will take you to the Help Center. If you decide to send a support ticket from there it will then automatically send a screenshot to us for the Support team to start investigating your issue. 
  4. There are three options to choose from on the Help Center.
    • Learn how to use Wattpad - Select this option to open the Wattpad Help Center website. Here you can search for answers about how to do things on Wattpad such as changing your profile picture, reporting a story, and other usability questions.
    • Message our support bot - Please chat to our support bot who can quickly help you with Wattpad issues you are facing!
    • Solve a problem - Select this option if you are having an issue using the Wattpad Android app. You'll be shown a list of our known issues. Selecting 'Tell us more' will allow you to select the area of Wattpad where you are experiencing an issue. You will then be shown questions about that area frequently asked by other Wattpad users. If those questions do not describe the issue you are experiencing, you can press 'I still need help' to describe it in detail to us. Pressing 'Report' will send it to Wattpad Support where it will be reviewed by a member of our team.

 

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