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Lost access to the email linked to your account?

If you have forgotten the email address linked to your account or you have lost access to it, there are several ways you can try to figure out the linked email.

Please note that we do not release any account information without being contacted from the linked email address, this includes which is the correct email.


Forgot your email

Here are the options if you have forgotten your email address:

Check the Settings page

If you are still logged into your account or you still know your password, you can go to your settings page and see the linked email address displayed there.

You can access your settings page by reading this guide: Changing Your Email

Reset your password

If you can successfully send yourself a password reset email, then you have figured out the linked email address. Emails will only be sent to an email address if they are linked to an account.

You can test if an email address is linked to an account by trying to send a password reset email to it.

  1. Go to https://www.wattpad.com/forgot
  2. Type in an email address
  3. Click or tap on Send instructions

If you receive the error message ‘User not found’ then there is no account linked to that email address. If you don't receive your reset password instructions in 24 hours, please contact Support and they can help you out.


Lost access to linked email account

If you have lost access but still know your password and are logged into Wattpad, then please change your email: Changing Your Email

If you have been logged out of your Wattpad account and do not have access to the email linked, please submit a Support request to us. You can do this by clicking Activate our Virtual Helper to the right of or below this article, and say "I've lost access to my email" or you can submit a request by clicking ‘Fix a problem / Contact us’ to the right of or below this article. 

Please note, we will ask a series of security questions, and failure to provide valid answers means we will not be able to help you regain access to the account.

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