If you have forgotten the email address linked to your account or you have lost access to it, there are several ways you can try to figure out the linked email.
Please note that we do not release any account information without being contacted from the linked email address, this includes which is the correct email.
Forgot your email
Here are the options if you have forgotten your email address:
Check the Settings page
If you are still logged into your account or you still know your password, you can go to your settings page and see the linked email address displayed there.
You can access your settings page by reading this guide: Changing Your Email
Reset your password
If you can successfully send yourself a password reset email, then you have figured out the linked email address. Emails will only be sent to an email address if they are linked to an account.
You can test if an email address is linked to an account by trying to send a password reset email to it.
- Go to https://www.wattpad.com/forgot
- Type in an email address
- Click or tap on Send instructions
If you receive the error message ‘User not found’ then there is no account linked to that email address. If you don't receive your reset password instructions in 24 hours, please contact Support and they can help you out.
Lost access to email account
If you have been logged out of your Wattpad account, but remember your old email, please create a ticket below and the Support team will guide you through the process of accessing your account. Please note, we will be asking you questions that only the owner could know. Failure to provide valid answers means we will not be able to unlock your account.
If you have lost access but still know your password and are logged into Wattpad, then please change your email: Changing Your Email
Contact Service Provider
If you have forgotten your password and you can't access the email address you used to sign up, please write to your email service provider to get access to that email account.
Here are some links for support from a couple popular email service providers:
- Gmail: http://bit.ly/1GSc5gO
- Yahoo: http://yhoo.it/1FqeQUC
- Hotmail: http://bit.ly/19OWQb2
- iCloud: http://apple.co/1HzE3As
If you've forgotten your password and have no access to your email account, we're unable to release the account to you. This includes accounts registered with mistyped email addresses or ones made with false email addresses.
The same applies if you have closed an account and have forgotten or no longer have access to the linked email address; we unfortunately cannot reopen the account.
We understand this can be frustrating, but this policy is to help keep Wattpad accounts secure. You can always create a new account and continue to enjoy Wattpad from there.