Not Receiving E-mail Notifications

  1. Please ensure that your Email Notification settings have been turned on as described in the following post. Please note that email notifications can only be adjusted from the web.
  2. Check your spam/junk folder(s), as well as the other tabs such as ‘Promotions’ and ‘Social’ tabs in case Wattpad emails were redirected there.
  3. If you do find that Wattpad emails are being redirected to your spam/junk folders, please add the following email address to your contact/safe senders list: no-reply@wattpadmail.com
  4. Turn off your notification settings and save these changes. Wait a few minutes before turning them on again.


If troubleshooting doesn't resolve the issue, please submit a ticket through support and we will be happy to investigate further.

Was this article helpful?
9 out of 33 found this helpful

Comments

Article is closed for comments.