Not Receiving Email Notifications

  1. Please ensure that your Email Notification settings have been turned on: 
    • Click on your username on the top navigation bar.
    • Select Settings from the drop down menu.
    • Click on the Notifications tab near the top of the page next to Account.
    • Select the emails you would like to receive, then click Save.
  2. Check your spam/junk folder(s), as well as the other tabs such as ‘Promotions’ and ‘Social’ tabs in case Wattpad emails were redirected there.
  3. If you do find that Wattpad emails are being redirected to your spam/junk folders, please add the following email address to your contact/safe senders list: no-reply@wattpadmail.com
  4. Turn off your notification settings and save these changes. Wait a few minutes before turning them on again.


Still having trouble? Please submit a ticket through support and we will be happy to investigate further.

 

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