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Not receiving email notifications

Wattpad may experience delays in sending out emails but if you haven't received an email notification there are a few steps you can take to resolve the issue.

You can learn more about the different types of notifications in article Notifications settings: the various types and how to change them.

  1. Please ensure that your Email Notification settings have been turned on. Email notifications can only be modified on the web.

    • Click on your username on the top navigation bar.

    • Select Settings from the drop-down menu.

    • Click on the Notifications tab near the top of the page next to Account.

    • Select the emails you would like to receive, then click Save.

  2. Check your spam/junk folder(s), as well as the other tabs such as ‘Promotions’ and ‘Social’ tabs in case Wattpad emails were redirected there.

  3. If you do find that Wattpad emails are being redirected to your spam/junk folders, please add the following email address to your contact/safe senders list:

If this still doesn't help you with this issue, please submit a Support request to us. You can submit a request by clicking ‘Fix a problem / Contact us’ to the right of or below this article. Make sure to write to us from the email that your account is linked to.

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