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Not getting verification or password emails?

When verifying your email address or resetting your password, you should receive an email from us. This email is sent to the email address that is linked to your Wattpad account.

If you are not receiving the email, please make sure to

  • Check your spam folder 
  • Make sure Wattpad is on the safe senders list
  • Wait at least an hour, as the email might have been delayed
  • You are looking at the right email account (see Changing Your Email to check the linked email)

NOTE: You can test if an email is linked to a particular account by entering it at If you receive an email to that account, you know it is linked!

If this still doesn't help you with this issue, please submit a Support request to us. You can submit a request by clicking ‘Fix a problem / Contact us’ to the right of or below this article.

Make sure to write to us from the email that your account is linked to.

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