I Can't Reactivate/Restore My Account

If you're having issues restoring your account, try these troubleshooting steps:

Invalid Username

If you are unsure of your username, try using the email that was linked to your account.


Username taken

Add your username to the end of https://www.wattpad.com/ - e.g. https://www.wattpad.com/wattpad

If a profile page is being displayed that isn't yours, it is because another user has taken the username. You will not be able to restore your account.


Email taken

The email on your closed account might already be linked to an active Wattpad account.

To check if the email is linked to an active account, go to www.wattpad.com/forgot and type in your email address.If you receive a password reset email this is because this email is linked to an active account.

You will have to change the email on the active account or close the active account to restore your closed account.

NOTE: You can not have more than one account with the same email!

 

If none of the above applies to you, please submit a ticket through support and we will be happy to assist you.

Make sure that you write a ticket from the email that your account is linked to.

Was this article helpful?
33 out of 116 found this helpful

Comments

Article is closed for comments.