Receiving Delayed or No Notifications

Here are a few things to have a look at and troubleshooting steps that may resolve the issue.

You can check our Status Page here to confirm that there is no current outage that may be affecting the delivery of notifications. If there is an issue we likely already know about it and have posted a support article you can follow on our Known Issues page here

It's important to note that from time to time we will experience delays due volume of notifications we send daily.

If you are still having issues, please try the steps below:

On iOS & Android

  1. Turn off your notification settings and save these changes. Wait a few minutes before turning them on again.
  2. Toggle your wi-fi/data connection off and on again, or try connecting to another wi-fi network.
  3. Try logging out and back into your account, making sure to completely close the app.
  4. Try uninstalling and reinstalling the app.

On the Web 

  1. Turn off your notification settings and save these changes. Wait a few minutes before turning them on again.
  2. Turn your wireless/wired connection off and on again, or try connecting to another wi-fi network.
  3. Try logging out of your account, clearing your browser’s cache/cookies, and logging back in again.
  4. Try accessing your account using a different browser such as Firefox or Google Chrome.

If you are sending Support a ticket please indicate the type of notification you are not receiving or is delayed. See below for details:

There are three types of notifications on Wattpad:

  • Email notifications
    • Comments, Announcements, Private Messages, Story Updates, Mentions, New Followers
  • Push notifications (Alerts that appear outside the App)
      • Comments, Announcements, Private Messages, Story Updates, Mentions, New Followers
  • Events on your Notifications Feed (in-app)
    • Comments, Announcements, Private Messages, Story Updates, Mentions, New Followers

 

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