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Error Messages on Wattpad

While using Wattpad, you may encounter a range of error messages. These may be caused by bugs, connection issues, server issues, or they may be informing you of how a feature functions. This guide should help you better understand these error messages, as well as offer you steps to resolve them.

The following error codes usually appear when Wattpad is experiencing an outage:

  • 500- Service Error
  • 502 - Bad Gateway
  • 503 - Service Unavailable
  • 504 - Gateway Timeout
  • 995 - Network Timeout
  • Error - 1000
  • An error has occurred. We're sorry about that!
  • Error 11
  • Error code: -998

If you see one of the errors listed above, please follow these steps:

  1. Please check the Wattpad Status page to see if we are experiencing an outage. If there is an outage, you can keep an eye on the Wattpad Status page or on twitter, @WattpadStatus
  2. If there is no outage, please try Troubleshooting steps. 
  3. If the troubleshooting steps do not resolve the issue, please submit a ticket to Support.

Error 1131 or “Unfortunately, you have exceeded your quota of unsolicited messages for now. You can try your message again later, or message someone you are already in contact with instead.”

These errors indicate that you’ve hit our limit for unsolicited messages. Unsolicited messages are messages sent to Wattpadders who do not follow you. Read more in “Trouble sending messages”.

Skerrordomain error 4

This error usually indicates that you've disabled In-App-Purchases on your iOS device. Please follow these steps:

  1. Go to device Settings.
  2. Tap Screen Time.
  3. Tap Content & Privacy Restrictions.
  4. Turn on Content & Privacy Restrictions.
  5. Tap iTunes & App Store Purchases.
  6. Tap In-app Purchases.
  7. Check Allow.

Please note that restrictions settings on purchases will prevent you from making these changes.
Please see details on parental controls for iOS and Android.

Skerrordomain error 3

This error appears for iOS users when they're trying to restore an active subscription on an account that's not the same one that you initially used when you subscribe. Please click on ‘Fix a problem / Contact us’ at the bottom of this page to submit a ticket.

You can't have more than 25 tags

If you are seeing this error when your story has fewer than 25 tags, please take a look at your tags and remove any hyphenated ones. The system may be counting hyphenated tags (for example, #action-romance) as two separate tags. 

Some errors occurred while trying to save your story. There was a problem uploading your image. Image is in an unsupported format.

This error indicates that the image you are uploading is the wrong format for Wattpad. Wattpad only accepts images formatted as gifs, jpegs, jpgs, or pngs. Please review our image requirements here.  

Problems With Story - An edit to this part made elsewhere conflicts with the edits you made on this device. Please choose the revision that you would like to keep.

If you write on Wattpad using multiple devices: we recommend only editing on one device at a time to avoid this error. 

If you write on Wattpad using only one device: when you make any changes to your story and then saves them, the changes will be sent to our server. However, if you have a slow or weak connection, the changes might not reach the server before the server asks for the changes to be sent again (because they haven’t reached it yet). Unfortunately, if it does work successfully, this means that two or more sets of the same changes reach the server at the same time, causing the server to think that your story is being accessed by more than one device. The only way this can be solved is with a stronger connection. It has nothing to do with how many devices you access your account with, and most likely is not indicative of someone else having access to your account.

If you selected to keep the wrong version or is missing text from edits you've made, you can always find the previous draft in your revision history: Revision History

If the error you are seeing is not listed in this article, please try our Troubleshooting steps. If the troubleshooting steps do not resolve the issue, please submit a ticket to Support

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