Resetting or changing your password

Your password is the key to not only logging into your account, but also to changing your username, changing your email address, and deleting a story. You can change it at any point or reset it if you’ve forgotten it.

Here is some key information about your password:

  • It must be between 6 and 20 characters long
  • You can use letters [a-z], numbers [0-9], or symbols like ^%$&
  • There is no way to view your password
  • Your password can be reset when you’re logged in or out of your account
  • If you reset your password, this will log you out of all devices 
  • Do not share your password with anyone; keep your account secure! 

Please note: You can only reset your password with the email address linked to your account; the password reset email can’t be sent to any other email. This means that if you created your account with a false email address, you won't be able to reset your password. 

If are not receiving any emails, please see our article Not Getting Verification or Password Emails. If you don’t know or don’t have access to the linked email address, please see this guide: Forgot Email? 

Resetting your password

If you don't know or remember your password, you can reset it. Passwords are kept encrypted and there is no way to view your password in your Settings.

Select a platform for more details.

On iOS

Option 1: Logged into your account

  1. Go to your profile (tap on the Profile icon, a small image of a head and shoulders on the bottom menu)
  2. Tap on the Gear icon in the upper left-hand corner
  3. Select Account Settings
  4. Tap on Password
  5. Tap on Forgot Password?
  6. The linked email will be auto-filled - please note that you can’t send the password reset email to any other email address
  7. Press on Send Instructions
    A screenshot of the Reset Password - Forgot page, with an arrow pointing at the 'Send Instructions' button in the centre of the page.

 

Option 2: Logged out of your account

  1. Open the app
  2. Tap on Have an account? Log in
  3. Tap on Forgot? in the password field
  4. Enter the email address or username linked to your account
  5. Press on Send Instructions
  6. Tap Done
    An animateed gif of the password reset process when logged out on iOS.

On Android

Option 1: Logged into your account

  1. Go to your profile (tap on the Profile icon, a small image of a head and shoulders on the bottom menu)
  2. Tap the Gear icon in the upper right-hand corner
  3. Select Account Settings
  4. Tap on Forgot password?
  5. Enter in the email linked to your account
  6. Press Send Instructions
    A screenshot of the reset password popup window. There is a field to enter the account owner's email address, and a tappable button to send instructions to that email address.

 

Option 2: Logged out of your account

  1. Open the app
  2. Tap on Have an account? Log in
  3. Tap on Forgot? in the password field
  4. Enter the email address or username linked to your account
  5. Press on Send Instructions
  6. Tap OK
    An image of the email sent pop-up. Its header reads 'Email Sent', followed by 'Password reset instructions have been sent to su___@wa___.com. The partial email address with underscores displays to protect users' privacy from having their full emails known.

On Web

Option 1: Logged into your account

  1. Click on your username in the upper right-hand corner
  2. Select Settings
  3. Click on change beside ‘Password’
    A screenshot of the settings page, with an arrow pointing at the 'change' button.
  4. Click on Forgot Password?
  5. Enter the email address or username linked to your account
  6. Press on Send Instructions

A screen shot of the send instructions page, with an arrow pointing at the 'Send Instructions button'. The button is located beneath the bar to insert your username or email address.

 

Option 2: Logged out of your account

  1. Go to www.wattpad.com
  2. Click on Log In in the upper right-hand corner
  3. Click on Forgot Password? (under the Log In button). You will be taken to the page linked here.
  4. Enter the email address linked to your account
  5. Press on Send Instructions
    An animated gif of the password reset process when logged out of your account on web.

 


Changing your password

If you know your password, then you can change it in your Settings.

Select a platform for more details.

On iOS

  1. Tap on the Profile icon, a small image of a head and shoulders to go to your profile
  2. Tap on the Gear icon in the upper left-hand corner
  3. Select Account Settings
  4. Tap on Password
  5. Enter in your old password and your new password
  6. Tap on Done

On Android

  1. Tap on the Profile icon, a small image of a head and shoulders to go to your profile
  2. Tap on the Gear icon in the upper right-hand corner
  3. Select Account Settings
    A screenshot of the Android Account Settings page, with an arrow pointing at 'Account Settings', the first selectable heading on the list. It is underneath the header 'Application Settings'.
  4. Tap on Password
    A screenshot of the 'Account Settigns' page, with an arrow pointing at the 'Password' option. It is located further down the page, just before the 'Forgot Password?' option and Social Networks section.
  5. Type in your new password twice, your old one once
    A screenshot of the 'Change Password' screen, with three empty fill-in fields. The fields to fill in are New password, Confirm new password, and Current password. Beneath these fields there is a FOrgot password option followed by a line with 'cancel' and 'change' buttons aligned to the right.
  6. Tap Change

On Web

  1. Click on your username in the upper right-hand corner
  2. Select Settings
  3. Click on Change beside ‘Password’
    A screenshot of the settings page, with an arrow pointing at the 'change' button.
  4. Type in your old password, and your new password twice
    A screenshot of the new popup window to change your password. There are three arrows pointing towards the fill-ed in fields of Old password, New password, and a confirm New password.
  5. Tap Save
    A screenshot of the filled in password fields, with an arrow pointing at the 'Save' button underneath the password fields.

If this still doesn't help you with this issue, please submit a ticket through support by clicking here and we will be happy to assist you.

Make sure to write to us from the email that your account is linked to.

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