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How to use our Virtual Helper

At Wattpad, we know your time is valuable. That’s why we have our Virtual Helper to give you easy, quick answers to your questions. Here are the benefits of using it:

  • Get immediate, up-to-date answers to your questions. Our Virtual Helper is consistently updated on Features, Known Issues, and Instructions so that you are always provided with the most accurate information.
  • The service is available 24/7. No queues, no wait time!
  • Our Virtual Helper is multilingual. That means you can get answers in your own language. To switch languages, simply type at least 50 characters in that language.
  • If you need further assistance, our Virtual Helper can help you submit a ticket to one of our Support Agents and we will get back to you as soon as possible during our business hours (9AM - 5PM EST).

You can access our Virtual Helper by either clicking here or following the steps below:

  1. To activate the Virtual Helper just click on the icon at the bottom right corner of the website


  2. Type your question in the text box - try to keep it short and concise since that's how our Support Bot understands best! 



You can ask Wattpad’s Virtual Helper all sorts of questions to get the answers you need. Here’s an example of how to change your Reading Settings:



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