How to use the Support Chatbot

At Wattpad, we know your time is valuable. That’s why we have our Support Bot to give you easy, quick answers to your questions. Here are the benefits of using it:

  • Get immediate, up-to-date answers to your questions. Our Support Bot is consistently updated on Features, Known Issues, and Instructions so that you are always provided with the most accurate information.
  • The service is available 24/7. No queues, no wait time!
  • Our Support Bot is multilingual. That means you can get answers in your own language.
  • If you need further assistance, our Support Bot can help you submit a ticket to one of our Support Agents and we will get back to you as soon as possible during business hours.

You can access our Support Bot by either clicking here or following the steps below:

1. To activate the Support Bot just click on the icon at the bottom right corner of the website.


2. Activating Wattpad's Support Bot is very easy!



3. You can ask Wattpad’s Support Bot all sorts of questions to get the answers you need. Here’s an example of how to change your Reading Settings:



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