Unable to Log In with Gmail Address

Are you having trouble logging into your Wattpad account that is linked to a Gmail address? 

Does it say that there are no Wattpad accounts linked to your email, but when you try to create a new Wattpad account, it says there's already an account linked to your email? 

Please try logging into your Wattpad account without any periods in your email! 

(ie. example.user@gmail.com becomes exampleuser@gmail.com)

Our system will log any gmail accounts with periods in it as the email address without the periods. We do this because Gmail sends all emails to email addresses that are the same except for the period to the same email address. Please see this link for further details: https://support.google.com/mail/answer/10313?hl=en

You will still be able to receive emails to your current email addresses that has the periods. The only difference on your side is that you will need to log in without the periods. We apologize for the inconvenience! This is to prevent duplicate accounts on our end.

Please note this is only for Gmail addresses.

If this still doesn't help you with this issue, please submit a ticket through support and we will be happy to assist you.

Make sure to write to us from the email that your account is linked to.

Was this article helpful?
9 out of 33 found this helpful

Comments

Article is closed for comments.