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Unable to delete conversations from purged accounts

**RESOLVED**

Hi Wattpadders,

We have been getting reports that some users cannot remove conversations their inboxes for accounts that have been purged.

Our team is currently working on resolving this issue, so please bear with us while we get to the bottom of this! In the meantime, there is a workaround on web. To delete the message:

  1. Login to Wattpad on the web version of Wattpad (www.wattpad.com) on a computer/ or laptop.
  2. Visit our old inbox at wattpad.com/user_inbox
  3. Open the message and delete it.
  4. Go back to our current inbox feature at wattpad.com/inbox

Feel free to reach out to us here if you have any questions. Further details on this fix will appear here. 

Thank you for your patience and understanding,

The Wattpad Support Team

 

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    Kaarina

    Update (February 1, 2021): We are aware that this issue has not been resolved for messages from purged accounts. We have escalated this issue to our developers. Thank you for your patience!

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  • Avatar
    Kaarina

    Update (April 29, 2021): This issue has been resolved! 🎉 Please make sure you have updated your app to the latest version to find this issue's corrections.

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