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Access your previous Support tickets and check your ticket status

Are you unsure if a ticket you sent went through, or are you looking for a past ticket you sent in? To view any of your previous reports or tickets to the Support team or Trust & Safety team at Wattpad, just follow the steps below!

Here are what the different ticket statuses mean: 

    • New: An agent hasn’t seen your ticket yet, it is still in the queue. 
    • Pending: We are waiting for a response from you. If you received an auto-response from us that requires an answer, you will need to respond to it before the ticket will be given to an agent. 
    • Open: The ticket has been opened to an agent who will reply to you ASAP. 
    • Solved: The ticket has been solved. This could mean means that the issue has either been solved or escalated to the developers; if the latter, the agent will let you know before solving the ticket. You can reply to reopen this ticket if you still have questions.
    • Closed: This ticket has been solved for more than 7 days and can’t be reopened. You will need to create a follow-up ticket or send in a new ticket. 
On Web
  1. Log into your account.
  2. Select your username in the top right hand side of the screen.
  3. Select Help from the drop-down menu (this will bring you to the Help Center).
  4. Select Sign in at the top right hand corner of the screen.
  5. Click on My Activities
  6. Select Requests.

You should then see a list of all the tickets you have sent to Wattpad Support, as well as any replies from the Support or Trust & Safety team.

On App
  1. Go to your profile (tap on your profile picture in the top right of your home feed)
  2. Tap on the gear in the upper right hand corner.
  3. Select Help Center from the list in Settings
  4. Select Learn how to use Wattpad (this will bring you to the Help Center).
  5. Select Sign in at the top right hand corner of the screen.
  6. Tap on My Activities.
  7. Select Requests.

You should then see a list of all the tickets you have sent to Wattpad Support, as well as any replies from the Support or Trust & Safety team.

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