Are you unsure if a ticket you sent went through, or are you looking for a past ticket you sent in? To view any of your previous reports or tickets to the Support team or Trust & Safety team at Wattpad, just follow the steps below!
Here are what the different ticket statuses mean:
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- New: An agent hasn’t seen your ticket yet, it is still in the queue.
- Pending: We are waiting for a response from you. If you received an auto-response from us that requires an answer, you will need to respond to it before the ticket will be given to an agent.
- Open: The ticket has been opened to an agent who will reply to you ASAP.
- Solved: The ticket has been solved. This could mean means that the issue has either been solved or escalated to the developers; if the latter, the agent will let you know before solving the ticket. You can reply to reopen this ticket if you still have questions.
- Closed: This ticket has been solved for more than 7 days and can’t be reopened. You will need to create a follow-up ticket or send in a new ticket.
On Web
- Log into your account.
- Select your username in the top right hand side of the screen.
- Select Help from the drop-down menu (this will bring you to the Help Center).
- Select Sign in at the top right hand corner of the screen.
- Click on My Activities
- Select Requests.
You should then see a list of all the tickets you have sent to Wattpad Support, as well as any replies from the Support or Trust & Safety team.
On App
- Go to your profile (tap on your profile picture in the top right of your home feed)
- Tap on the gear in the upper right hand corner.
- Select Help Center from the list in Settings
- Select Learn how to use Wattpad (this will bring you to the Help Center).
- Select Sign in at the top right hand corner of the screen.
- Tap on My Activities.
- Select Requests.
You should then see a list of all the tickets you have sent to Wattpad Support, as well as any replies from the Support or Trust & Safety team.
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