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Coin not loading after watching ad

Hi Wattpadders,

We have gotten reports that some users who watch ads to earn coins are not able to collect one or multiple coins or load ads entirely. 

Wattpad works with an ad partner to provide video ads available for earning coins. If for any reason the ad is interrupted (our ad partner crashes, the Wattpad app crashes, or the app is closed abruptly during a video) the rewarded coin cannot be gifted. It will look as if you watched three video ads but, unfortunately, since one was interrupted, it won’t deliver the coin.

Also, keep in mind that if you're not in one of the countries where this feature is available, you might be able to load ads occasionally but you're likely not to receive coins since the experience will be consistent. 

Our team spent some time investigating to see if a fix was possible and for now, it seems we were not able to find a solution. We understand this might not be what you'd like to hear but we want to offer a genuine explanation as to why we haven't addressed this. Feel free to reach out to us if you have any further questions. 

Thank you for your patience and understanding, 

The Wattpad Support Team

 

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