Connection Issues For Wattpadders in Mexico

Hey Wattpaders,

We are aware that some users from Mexico are having issues connecting to Wattpad, be it on the app or the website. 

Our team is currently investigating this issue, so if you're experiencing it, please reach out to us through Support with the following information:

1. Are you able to try a VPN to see if the issue continues to happen?

2. Can you try using both Wifi and cellular data to see if the issue happens in both situations?

3. Can you tell us what is your Internet Service Provider (ISP) or Cellular Provider?

Thanks again for your patience and collaboration! 


The Wattpad Team

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    Update (February 4, 2020): This issue seems to have resolved itself, but if you're still experiencing it, please reach out to Support.

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