Skip to Content

Restoring your subscription (troubleshooting)

Restore your subscription 

If you have an active subscription and see ads, can't change themes or use any of your Premium benefits, please follow the steps below:

  1. Sign out and back in your account 
  2. If you're still not Premium, click on 'Try Premium' or 'Go ad-free on the homepage 
  3. Scroll down and click on 'Restore my subscription' 
  4. Sign out and back in 
  5. Alternatively, reinstall the app.

Can't restore subscription 

If you attempted to restore the subscription and are getting an error code or can't use your Premium perks, please make sure to check if you're signed to the same Wattpad account you subscribed to and try to restore the subscription again. 

If you continue to have issues, you can click on 'Fix a problem / Contact us' at the button of this page to submit a ticket. Make sure to include a screenshot or screen recording of what you see on your end to help us better understand the problem. 

Was this article helpful?
0 out of 1 found this helpful


Article is closed for comments.