If you have questions about how to use Wattpad or you encounter an issue, there are multiple ways to get support:
Help Center
If you’re reading this, you’ve already located our Help Center, so you know one of the ways to get support on Wattpad. We have articles on a variety of topics, including how to use different features and news and updates from Wattpad. Our Help Center is currently translated into Bahasa Indonesian, French, German, Italian, Portuguese, Spanish, and Turkish.
Check out our Known Issues page to see what major bugs we are working on fixing. If you are experiencing an issue and don’t see it on our Known Issues page, we recommend submitting a Support request to Support (see instructions below).
Select a platform for more information on how to access the Help Center:
On iOS
- Go to your profile (tap on your profile picture in the top right)
- Tap the Settings button
- Tap Help & Support
- Tap Help Center
On Android
- Go to your profile (tap on your profile picture in the top right)
- Tap the Settings button
- Tap Help & Support
- Tap Help Center
On Web
- Click on your username in the upper right-hand corner
- Click Help
Option 2:
You can reach the Help Center directly at support.wattpad.com (maybe bookmark it for future use!).
Virtual Helper
The Wattpad Virtual Helper is an AI chat bot. You can pose questions and the Virtual Helper will direct you to relevant instructions and Help Center articles. For best results, please ask short questions. If the Virtual Helper does not understand you, try rephrasing the question. If the Virtual Helper isn’t getting you the answer you need, ask it to Contact Support. You will then have the option of submitting a Support request. Please note that this is not a live chat option, and when you are connected to a Support agent (that's not a bot!) it will be through email.
The Virtual Helper can serve users in multiple languages. If you want to switch to another language, simply type 40+ characters in that language. Please note: the Virtual Helper relies on Google Translate, so its language skills are imperfect.
Select a platform for more information on how to access the Virtual Helper:
On iOS
- Go to your profile (tap on your profile picture in the top right)
- Tap the Settings button
- Tap Help & Support
- Tap Chat with our Virtual Helper
On Android
- Go to your profile (tap on your profile picture in the top right)
- Tap the Settings button
- Tap Help & Support
- Tap Chat with our Virtual Helper
On Web
- Click on your username in the upper right-hand corner
- Click Help
- Once in the Help Center, click the question mark icon in the bottom right corner
Submitting a Support request
Submitting a Support request is the best way to contact Wattpad Support and speak directly with a member of our support team. A support agent will respond to your request within 24-48 hours. Please note: it’s best to contact us using the email address linked to your Wattpad account. After a request has been submitted, you can view any of your previous reports or current request status.
Often, issues are related to a caching problem, and following our Troubleshooting steps can help solve the issue quickly. Please see our troubleshooting articles and follow those steps before submitting a request. Click here to learn how to troubleshoot on our apps, and here to learn how to troubleshoot on our website.
Select a platform for more information on how to submit a Support request:
On iOS
- Go to your profile (tap on your profile picture in the top right)
- Tap the Settings button
- Tap Help & Support
- Tap Submit a Support Ticket
- If your bug is not listed under the Known Issues, tap My issue isn’t listed
On Android
- Go to your profile (tap on your profile picture in the top right)
- Tap the Settings button
- Tap Help & Support
- Tap Submit a Support Ticket
- If your bug is not listed under the Known Issues, tap My issue isn’t listed
On Web
- Click on your username in the upper right-hand corner
- Click Help
- Once in the Help Center, open the Known Issues page
- If your bug is not listed under our Known Issues, click Contact Us
You can also submit a Support request through our Virtual Helper by asking “Contact Support” and following the instructions.
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