Skip to Content

Getting support on Wattpad

If you have questions about how to use Wattpad or you encounter an issue, there are multiple ways to get support:

Help Center

If you’re reading this, you’ve already located our Help Center, so you know one of the ways to get support on Wattpad. We have articles on a variety of topics, including how to use different features and news and updates from Wattpad. Our Help Center is currently translated into Bahasa Indonesian, French, German, Italian, Portuguese, Spanish, and Turkish. 

Check out our Known Issues page to see what major bugs we are working on fixing. If you are experiencing an issue and don’t see if on our Known Issues page, we recommend submitting a ticket to Support (see instructions below).

Select a platform for more information on how to access the Help Center:

On iOS

  1. Go to your profile (tap on your profile picture in the top right)
  2. Tap the Settings button
  3. Tap Help & Support
  4. Tap Help Center

On Android

  1. Go to your profile (tap on your profile picture in the top right)
  2. Tap the Settings button
  3. Tap Help & Support
  4. Tap Help Center

On Web

Option 1:
  1. Click on your username in the upper right-hand corner
  2. Click Help

Option 2:
You can reach the Help Center directly at support.wattpad.com (maybe bookmark it for future use!).

Virtual Helper

The Wattpad Virtual Helper is an AI chat bot. You can pose questions and the Virtual Helper will direct you to relevant instructions and Help Center articles. For best results, please ask short questions. If the Virtual Helper does not understand you, try rephrasing the question. If the Virtual Helper isn’t getting you the answer you need, ask it to Contact Support. You will then have the option of submitting a support ticket. 

The Virtual Helper can serve users in multiple languages. If you want to switch to another language, simple type 40+ characters in that language. Please note: the Virtual Helper relies on Google Translate, so its language skills are imperfect.

Select a platform for more information on how to access the Virtual Helper:

On iOS

  1. Go to your profile (tap on your profile picture in the top right)
  2. Tap the Settings button
  3. Tap Help & Support
  4. Tap Chat with our Virtual Helper

On Android

  1. Go to your profile (tap on your profile picture in the top right)
  2. Tap the Settings button
  3. Tap Help & Support
  4. Tap Chat with our Virtual Helper

On Web

  1. Click on your username in the upper right-hand corner
  2. Click Help
  3. Once in the Help Center, click the question mark icon in the bottom right corner

Submitting a ticket

Submitting a ticket is the best way to speak directly with a member of our support team. A support agent will respond to your request within 24 hours. Please note: it’s best to contact us using the email address linked to your Wattpad account. 

Select a platform for more information on how to submit a ticket: 

On iOS

  1. Go to your profile (tap on your profile picture in the top right)
  2. Tap the Settings button
  3. Tap  Help & Support
  4. Tap Submit a Support Ticket
  5. If your bug is not listed under the Known Issues, tap My issue isn’t listed

On Android

  1. Go to your profile (tap on your profile picture in the top right)
  2. Tap the Settings button
  3. Tap Help & Support
  4. Tap Submit a Support Ticket
  5. If your bug is not listed under the Known Issues, tap My issue isn’t listed

On Web

  1. Click on your username in the upper right-hand corner
  2. Click Help
  3. Once in the Help Center, open the Known Issues page
  4. If your bug is not listed under our Known Issues, click Contact Us

You can also submit a ticket through our Virtual Helper by asking “Contact Support” and following the instructions.

Was this article helpful?
0 out of 0 found this helpful

Comments

Article is closed for comments.