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Unable to log into the Android app (on Android version 5.0 or lower)

Hi Wattpadders,

If you're having trouble logging into the Android app, we recommend trying out these troubleshooting steps. We recommend always being on the latest version of the Wattpad app. 

To download the latest version of the Wattpad app, your phone will need to be running the Android 6.0 version or higher. If your phone is running a lower version (ie. Android 4.4, etc) you can try to update your version using these instructions provided by Google. If you're still unable to update your version, unfortunately, you will not be able to download the latest version of the Wattpad app.

Please note that we can only investigate and troubleshoot issues that occur on the latest version of the Android app. If you're unable to download the latest version and troubleshooting steps don't work, we recommend using the web version of Wattpad on your device. 

If you're on the latest version of the app, please send in a ticket to our Support team here

Thank you for your understanding,

The Wattpad Support Team

 

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