Known Issues
Below you will find various articles about current problems on Wattpad. Please browse through these to see if your issue is addressed here. If not then look for "contact us" at the bottom of the page.
Troubleshooting
- Purchasing coins or subscribing to Premium with an unsupported device (Kindle) - Android
- Wattpad Support's Bug Escalation Process
- Platforms Wattpad supports
- Troubleshoot issues on the apps
- Troubleshooting issues on the website
- Want to see your previous Support tickets? Here's how!
Known Issues
- Writer Analytics missing data from several days
- Notice: Ticket response time may be longer than usual
- FAQs on the Recent Wattpad Security Incident
- Statement Regarding Recent Security Issue
- Issues submitting your story to the Wattys 2020?
- How to submit your story to the Wattys if you're on Android 5.0 - 5.1.1 (Lollipop)
Solved Issues
- Unable to access Wattpad
- Not receiving story comment or story update notifications
- Reading lists and library content not loading.
- Not possible to archive stories or view the Archive - iOS
- Story Rankings/Hot Lists not loading
- Unable to create reading lists