Known Issues
Below you will find various articles about current problems on Wattpad. Please browse through these to see if your issue is addressed here. If not then look for "contact us" at the bottom of the page.
Troubleshooting
- Purchasing coins or subscribing to Premium with an unsupported device (Kindle) - Android
- Wattpad Support's Bug Escalation Process
- Platforms Wattpad supports
- Troubleshoot issues on the apps
- Troubleshooting issues on the website
- Want to see your previous Support tickets? Here's how!
Known Issues
- Newly published stories not found in search
- Inbox not loading on iPad - iOS
- Published story not appearing on profile - Android
- Story parts appearing duplicated - Android
- Story parts appearing out of order - Android
- App crashes to Library while reading - Android
Solved Issues
- Premium subscription failing - iOS
- "This page got lost in a good story and never came back" error - Web
- Not being able to access "My Stories" - Web
- Issues with homepage, commenting, paid stories, coins/wallet, and Premium benefits
- Read counts delayed for several hours
- Not possible to archive stories or view the Archive - iOS