Known Issues & Company Updates
Updates, potential workarounds, and learn when an issue is fixed. If you have a question about something not listed in this section, please click on the "contact us" at the bottom of the page.
Known Issues
- Profile gives "not logged in" error, no way to log in - Android
- App crashing when trying to edit story with many parts - Android
- Unable to access Wattpad (server errors) or receiving a 403 error
- Connection issues for users in Pakistan
- Logged out of Wattpad
- Comments not loading - Android
Troubleshooting
- Troubleshooting issues on the apps
- Troubleshooting issues on the website
- International Support
- Devices and Operating Systems (OS) Wattpad supports
- Wattpad Support's bug escalation process
- How to submit logs with a bug report
Solved Issues
- Story titles and profile descriptions changing into question marks
- Search history not deleted - Android
- Unable to download the iOS app from the App Store
- Unable to sign up, log in with, or link your Facebook account
- Media not saving after publishing (iOS)
- Story parts beginning with an image repeat the same image instead of text in paging mode - AN