Known Issues
Below you will find various articles about current problems on Wattpad. Please browse through these to see if your issue is addressed here. If not then look for "contact us" at the bottom of the page.
Troubleshooting
- Purchasing Coins or subscribing to Premium with an unsupported Android or Kindle device
- Wattpad Support's Bug Escalation Process
- Platforms Wattpad Supports
- Troubleshoot issues on the apps
- Troubleshooting issues on the website
- Want to see your previous Support tickets? Here's how!
Known Issues
- GIFs not moving when uploaded (iOS)
- Read Counts Delayed for Several Hours
- Email notifications delayed or appear out of order
- 'Story not available offline' error when trying to read online
- Connection Issues For Wattpadders in Mexico
- Newsfeed/Notifications/Inbox Not Loading & Misaligned on iPad
Solved Issues
- Homepage frozen when using the app in Arabic - iOS
- 'This story has been updated' error message - Android
- Notification Counter Not Updating
- Not possible to archive stories or view the Archive (iOS)
- No Push Notifications on iOS
- Service Outage Affecting Homepage, Reading, Commenting, Reading lists, and Libraries