Getting help

Please pick the option below that best describes your issue.

To help us allocate this ticket to the right person faster, please fill out the form below to the best of your ability.

Please write a quick description of your request.

Please include a detailed description of the issue or question. It really helps us if you include the name of the story and writer if you are reporting a problem with a story.

Please provide us with your Wattpad username. The username is what you see after the '@' symbol on your profile.

If you are experiencing a problem please pick the device that you were using when it happened.

If you’re on iOS, you can find this information by going to Profile > Settings. If you’re on Android, you can find this information by going to Profile > Settings > About Wattpad.

Account issues refer to changing your password, verifying your account, and managing your account settings such as your username.

Writing & My Stories issues refer to creating, writing, editing, and publishing your stories on Wattpad.

Reading issues refer to reading stories on Wattpad, such as changing your reading settings and your reading position.

Profile issues refer to how your profile appears on Wattpad, including your profile and background images, followers, profile description, and display name.

Library issues refer to your Reading Lists, Archive, and accessing stories in your current reads, including reading offline.

Search & Home issues refer to recommendations, search results, and story rankings.

Commenting, Voting, & Reacting issues refer to reading or writing comments, voting, and using Reactions.

Inbox & Messaging issues refer to sending, receiving, or reading private messages.

Notification issues refer to push notifications (alerts outside the app), email notifications, or your notifications feed.

Ads issues refer to any issues that come from the ads you see between chapters, in a story, or anywhere else on Wattpad.

Premium issues refer to our subscription-based service.

Paid Stories & Coins issues refer to buying and redeeming Coins to read Paid Stories.

Currently, we only respond in English, Spanish, and Portuguese however we will answer tickets regardless of language, and respond in English.

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